Frequently Asked Questions

I didn't receive anything when I ordered my photo:

You should at least receive an email from the site:

check that your email service allows attachments (JPEG images), if not, check that it notifies you that it has blocked the email. In this case, you may have to use to another address, such as one from a Hotmail account.

Check that your email service allows HTML formatted emails, if not try ticking the 'PLAIN TEXT' check box on the Photo Order page that will send a plain text email, with the photo as an attachment

More Help

General Photo ordering Info
I didn't receive anything when I ordered my photo
I got an email but no photo
How do I save my photo
When I tick a checkbox to include a photo in my order,nothing happens
Can I still order photos without giving my mobile number


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